(518) 463-7161 Services@Salon109.info
109 State Street, Albany, NY

Salon 109 Policies

  • We highly recommend you schedule your appointment in advance.
  • Upon booking your appointment, we require you to place a credit card on file or we will not book your appointment – NO EXCEPTIONS! This policy is to reduce last minute cancellations or no call/no shows as they will be subject to our cancellation fee. We understand circumstances occasionally arise, sickness, family emergencies and weather are our only exceptions.
  • Please note a 24 hour cancellation notice is required for any and all service/services booked.  Your credit card will be charged in full for any and all services / appointments without 24 hour cancellation notice.  If you book your appointment under the 24 hour notice timeline the cancellation policy is still in effect. We realize emergencies do occur, but it is up to Salon 109’s discretion.  Please understand we work by appointment and charge for the reservation of our technicians time to accommodate you.
  • Packages and Bridal appointments require 7 day prior cancellation notice. These packages require many consecutive reservation times and affect many stylists/technicians. Thus Salon109 reserves the right to charge your credit card a minimum of 50%, up to the full amount depending on how short notice your cancellation is.
  • Late arrival – your treatment time will be reduced and full rate will apply.
  • Salon specials cannot be combined with any other offer.
  • All prices are subject to change without notice.
  • We are not responsible for lost or damage to personal items. Please do not bring jewelry or other valuables with you.
  • Gratuities are not included in the cost of any service, however they are always appreciated.
  • We accept VISA, MasterCard, Discover, and American Express, cash and personal check with proper identification.
  • Returned/cancelled checks are subject to a minimum $40 fee which is due upon receipt.
  • Gift Certificates are non-refundable.
  • We no longer accept “Gift Certificates for Less”.
  • Extension deposits/payments are non-refundable.
  • We reserve the right to deny or stop treatment or service at any time for any reason.
  • Packages expire 6 months to 1 year from purchase date unless otherwise stated.
  • Packages are not refundable or transferable.